Returns & Exchanges Policy
Restocking Fee
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A 15% restocking fee may apply to returned items unless the return is due to our error (wrong item shipped, damaged in transit, etc.).
Return Eligibility
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Returns are accepted within 15 days of delivery.
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Returned items must be unused, in original packaging, and in resalable condition.
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Custom, special-order, or electrical parts may be non-returnable. Please check product descriptions or contact us before purchase.
Return Process
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Email salesinfo@hvyduty.com with your order number and reason for return.
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If eligible, we will issue an RMA (Return Merchandise Authorization) number and return instructions.
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Ship the item to the address provided, including the RMA number on the label or paperwork.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping method and purchasing shipping insurance for high-value items.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days after receipt of returned item.